P&G, Nestlé, Terrence Higgins Trust and Refuge
Role and responsibility:
Define, plan, schedule and control project activities, applying creative and strategic thinking, technical and project management skills to satisfy project requirements
Actively own and be accountable for client relationships, with special attention to profitability, tracking and managing resource consumption, financial reporting and billing
Serve as a main client interface on projects, clarify strategic requirements, explain complex ideas clearly, and manage expectations.
Conduct and lead kick-off and status meetings regularly with clients and the internal team, ensure thorough communication with all stakeholders at all stages of every project.
Proactively communicate with clients about production recommendations, risks, challenges and solutions.
Pro-actively grow client relationships by understanding and being sensitive to all aspects of their business, pro-actively determine needs to propose appropriate solutions and new projects that fit within their budgets
Serve as point of escalation both internally and with clients on specific, key projects or accounts.
Lead and inspire teams by communicating vision for the project
Early involvement, assisting sales with gathering requirements, documenting statements of work, creating estimates and timelines
Closely monitor budgets, establish project plans and processes to avoid and/or resolve scope creep, budget overages, or efficiency issues.